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• I would like to change the email address linked to my account. How do I do this?

  You can change your email address yourself, depending on whether you are logged in to your account or not. You are logged in to your accountGo to the Personal information se...

• I would like to cancel my self-exclusion. Is that possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back in. ...

• I can’t log into my account. Why?

  If you can no longer log in to your account, there may be several reasons: 1. Have you forgotten your password or email address?If you have entered an incorrect password sev...

• I'm not able to register at CrazyDice. What should I do?

  Can't sign up? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to complying with current legis...

• How can I register at CrazyDice?

  Registering at CrazyDice is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and passw...

• My account has been suspended. What should I do?

  If your account has been suspended, check your email, including your spam folder: you may have received a message explaining the situation and telling you what steps to take...

• I want to delete my account. How do I do that?

  We understand that you may want to close your account. This process is simple, and our team is here to support you. Closing your account To request the closure of your accou...

• My deposit was refused. Why?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insuff...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.)...

• I would like to turn off my default limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 work...

• How do I change my limits?

  There are two types of limits at CrazyDice: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings....

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposit" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this ...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To recover your ...

• What is the difference between “Real money” and “Demo” mode?

  When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings in this game mode. When you play a...

• What are a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be useful if you haven’t had enough time ...

• I won a tournament! When will I receive my winnings?

  Congratulations, you have won a tournament! Your winnings are automatically credited to your account between 10 and 30 minutes after the tournament ends.If you have won a gr...

• I can't join a tournament. What should I do?

  You can't join a tournament? Here are several possible reasons:• Your balance is insufficient > Make a deposit before trying again.• You have activated self-exclusion > You ...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is ...

• My request to turn off the default limit has been refused and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Indi...

• What is the default weekly limit?

  Since October 20, 2022, Belgian regulations impose a default deposit limit of €200 per week. This limit applies over a rolling 7-day period, just like your personal weekly l...