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• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your CrazyDice account, please contact our customer service via the contact form or by email at support@crazydice.be. You w...

• I would like to cancel my self-exclusion. Is that possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back in. ...

• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Incorrect passwordIf you have entered a wrong password multiple times, your account may be tempo...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Sec...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us through:the contact formvia our email address support@crazydice.be. We invite you to specify the reason for your a...

• My deposit was refused. Why?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insuff...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.)...

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposit" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this ...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To recover your ...

• What is the difference between “Real money” and “Demo” mode?

  When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings in this game mode. When you play a...

• What are a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be useful if you haven’t had enough time ...

• I won a tournament! When will I receive my winnings?

  Congratulations, you have won a tournament! Your winnings are automatically credited to your account between 10 and 30 minutes after the tournament ends.If you have won a gr...

• I can't join a tournament. What should I do?

  You can't join a tournament? Here are several possible reasons:• Your balance is insufficient > Make a deposit before trying again.• You have activated self-exclusion > You ...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is ...

• My request to turn off the default limit has been refused and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Indi...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.E...