If your account has been suspended, check your email, including your spam folder: you may have received a message explaining the situation and telling you what steps to take.
- Did you receive a request for information or documents? Follow the instructions provided in the email.
- Did you not receive an email or do you not understand the reason for the suspension? Contact our customer service team for more information and to find out what steps are appropriate for your situation.
Why might my account be suspended?
Several reasons may explain a suspension:
- Security or compliance checks, or the analysis of information and documents related to your account.
- Failure to comply with our general terms of use.
- A suspension requested in the past. If you would like to reopen your account, contact our customer service team to find out whether reopening is possible.