Account & Registration

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your CrazyDice account, please contact our customer service via the contact form or by email at support@crazydice.be. Yo...

I would like to cancel my self-exclusion. Is that possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back i...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Incorrect passwordIf you have entered a wrong password multiple times, your account may be te...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: ...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us through:the contact formvia our email address support@crazydice.be. We invite you to specify the reason for you...

Does CrazyDice.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To aut...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our V...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account.  You will then receive a ...

Can I have several CrazyDice accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration n...

Do I have to pay to register at CrazyDice?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting demo mode. However, to win real mon...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can therefore not register on this onl...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at CrazyDice.If your country doesn’t appear in the list of residence countries available in the registration...

How old do I need to be to play at CrazyDice?

You must be at least 21 years old to get access to our platform.

I would like to change my username. Is it possible?

For security reasons, it isn't possible to change your username.A single account is authorized per person, it is also not possible to create another account with the user...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account, then Settings, then Preferences, and adjust the toggles for "Communic...

I would like to close my account to create a new one. Is this possible?

As per our General Terms of Use, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you ...

I can’t update my phone number. How do I do it?

Have you changed your phone number? To update your number on your CrazyDice account, please contact us via the contact form or the email address support@crazydice.be and ...