Account & Registration

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your CrazyDice account, please contact our customer service via the contact form or by email at support@crazydice.be. Yo...

I would like to cancel my self-exclusion. Is that possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back i...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your accou...

I'm not able to register at CrazyDice. What should I do?

If you aren’t able to register, you might already have a CrazyDice account. As a 100% legal website certified by the Belgian Gaming Commission, we place great importance ...

How can I register at CrazyDice?

Registering at CrazyDice is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and pa...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: ...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us through: the contact form via our email address support@crazydice.be.  We invite you to specify the reason for ...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the foll...

I did not receive the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received th...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with details of your request. In the case of a data deletion request, your ac...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new fir...

Does CrazyDice.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’:  You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connecti...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To aut...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our V...

I don’t want to receive emails or communications from CrazyDice anymore. Where can I disable them?

You no longer want to receive our communications? Sorry to hear that! To unsubscribe, please go to your account settings or contact our customer service. Remember that yo...

I’ve moved. Do I need to inform CrazyDice?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account, click on Settings and then the Personal details tab.You can only change your postal address. If you would like to cha...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account.  You will then receive a ...

Can I have several CrazyDice accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration n...

Do I have to pay to register at CrazyDice?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting demo mode. However, to win real mon...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can therefore not register on this onl...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at CrazyDice.If your country doesn’t appear in the list of residence countries available in the registration...

Do you have to register to play at CrazyDice?

If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see the quality of our online games. However, you can’t play with re...

How old do I need to be to play at CrazyDice?

You must be at least 21 years old to get access to our platform.

I would like to change my username. Is it possible?

For security reasons, it isn't possible to change your username.A single account is authorized per person, it is also not possible to create another account with the user...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account, then Settings, then Preferences, and adjust the toggles for "Communic...

I would like to close my account to create a new one. Is this possible?

As per our General Terms of Use, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you ...