If you requested a reset link but haven’t received the email, check the following:
- The address you entered is the one linked to your player account.
- The email isn’t in your Spam / Junk Email folder.
Still haven’t received the email or no longer have access to this address?
You can recover your account with itsme without waiting for the password reset email.
Click “ Forgot your password or email address?” below the login form, then sign in with itsme.
You’ll be able to choose a new email address and set a new password.
A verification link will be sent to your new address. Click it to verify the address. A notification will also be sent to your old address.
Still can’t recover your account?
If these steps don’t work, or if you don’t have itsme and can’t sign in, contact our customer service team for help.