Deposits and withdrawals

• My deposit was refused. Why?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is ins...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than ...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, et...

• I would like to turn off my default limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 w...

• How do I change my limits?

  There are two types of limits at CrazyDice: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settin...

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposit" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter th...

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• I can't enter my BIC code when making a withdrawal. What should I do?

  What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a tech...

• How can I withdraw money on CrazyDice?

  Withdrawing on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by ...

• I can't make a withdrawal. What should I do?

  If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be a...

• I haven’t received a verification email, what should I do?

  If you haven’t received a verification email, it could be in your junk mail folder.  If it isn’t there either, don’t worry, please contact our customer service and we wil...

• I want to change my IBAN to carry out my withdrawal. How do I do it?

  Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new...

• I would like to deactivate the option to cancel a withdrawal. How do I do that?

  If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form....

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