Deposits

My deposit was refused. Why?

If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is ins...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than ...

I can't make a deposit. What should I do?

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, et...

Deposit via Neosurf (MyNeosurf)

1. Go to the "Deposit" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter th...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Ha...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of €10 (€5 if you opt for a deposit via Neosurf). In Belgium, from 21 November 2022, your deposits are limited to a maximum of €200 per we...

Can I delete my deposit history?

No. This is unfortunately not possible.

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2...

I’m having a problem making a deposit with Aion Bank. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancon...