If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all your deposit attempts.
Has the deposit amount been withdrawn from your bank account? Please contact our customer service and explain that your bank account has been debited as well as the date and time of your transaction.
We also invite you to attach the necessary proof of debit so that our teams can analyze your problem. You can find these proofs of debit on your banking application or on your bank's PC Banking.