Withdrawals
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I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a tech...
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I can't make a withdrawal. What should I do?
If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be a...
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we wil...
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I would like to deactivate the option to cancel a withdrawal. How do I do that?
If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form....
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I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various ...
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How long does it take to receive my withdrawal?
Processing timeThe majority of withdrawal requests are processed within a timeframe of up to 24 hours.In some cases, an additional delay may be necessary if further verif...
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Can I deposit or withdraw from a bank account that doesn’t belong to me?
No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is...